**Refund Policy**
At DIVINE ESSENTIAL MAGIC, we strive to provide exceptional service and ensure customer satisfaction. However, we understand that situations may arise where refunds are necessary. This policy outlines the terms and conditions under which refunds will be issued.
### General Refund Policy
**Refund Eligibility**: Refunds may be considered under the following circumstances:
- **Service Dissatisfaction**: If you are not satisfied with the service provided, please inform us immediately. We will make every effort to address your concerns and provide an appropriate resolution, which may include a partial or full refund.
- **Prepaid Packages**: If you have purchased a prepaid package of sessions and wish to cancel the remaining sessions, a prorated refund will be provided for the unused portion of the package.
- **Gift Certificates**: Gift certificates are non-refundable but can be transferred to another individual.
### Conditions for Refunds
**Request Timeline**: Refund requests must be made within 5 days of the service date or purchase date for packages. Requests made after this period will not be considered.
**Cancellation and No-Show Fees**: Cancellation and no-show fees are non-refundable. Please refer to our Cancellation and No-Show Policy for more details.
**Documentation**: To process a refund, we may require documentation such as proof of purchase, receipts, or a description of the issue experienced.
### Non-Refundable Services
**Completed Services**: Refunds are not available for services that have been fully performed and completed, except in cases of service dissatisfaction as outlined above.
**Late Cancellations**: Fees incurred for late cancellations (within 24 hours of the appointment) are non-refundable.
### Process for Refunds
**Contact Us**: To request a refund, please contact us at [Your Phone Number] or [Your Email Address]. Provide your name, appointment date, and a brief description of the reason for your refund request.
**Review and Response**: We will review your request and respond within 3 business days. If the refund is approved, we will process it promptly.
**Refund Method**: Refunds will be issued using the original payment method. Please allow 3-5 business days for the refund to be processed and reflected in your account.
### Exceptions
**Emergency Situations**: In the event of an emergency or unforeseen circumstance that prevents you from attending your appointment, please contact us as soon as possible. We may consider waiving cancellation fees and providing a refund on a case-by-case basis.
**Service Errors**: If an error occurs on our part, such as booking mistakes or administrative errors, we will rectify the situation and provide a full refund if applicable.
### Changes to This Policy
**Updates**: We may update this refund policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website and available at our clinic.
### Contact Us
If you have any questions or need further assistance regarding our refund policy, please contact us at:
- **Phone**: 504-428-6068
- **Email**: DIVINEESSENTIALMAGIC@GMAIL.COM
- **Address**: 4718 Paris Ave.
Thank you for choosing DIVINE ESSENTIAL MAGIC . We value your business and are committed to ensuring your business